Job Descriptions

Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.;

Post Office customer service assistants help customers in post offices and at counters in shops.;

Banking customer service advisers provide a face-to-face service in banks and building societies.;

Customer service assistants deal with customers' queries, purchases and complaints.;

Car rental agents hire out and lease vehicles to businesses and the public.;

Civil Service administrative officers work in government departments, carrying out policies and running services for the public.;

Civil Service executive officers work in government departments that develop policies and provide services to the public.;

Diplomatic Service officers help to promote and protect British interests, businesses and citizens overseas.;

Financial services customer advisers work in contact centres for banks, insurance, investment and credit companies.;

Health service managers run local healthcare services like hospitals, GP practices and community health services.;

Security Service personnel protect the UK against threats to national security.;

Building services engineers design, install and service equipment and systems in buildings like offices, hospitals and shopping centres.;

Gas service technicians install, service and repair gas appliances and heating systems.;

Domestic appliance service engineers install and repair household goods like washing machines and fridges.;

Sterile services technicians clean and decontaminate equipment used in hospital operating theatres, clinics and wards.;

Civil Service managers work in government departments, managing teams that establish policies and provide public services.;

Probation services officers (PSOs) supervise people serving community and prison sentences who are considered to be 'low-risk'.;

Patient advice and liaison service (PALS) officers give support, advice and information about NHS services.;

Patient transport service controllers arrange transport to take frail or vulnerable people to and from medical appointments.;

Counter service assistants greet, serve and take payment from customers buying food and drink.;