Counter Service Assistant

Typical Salary

£12,000 To £19,000

Typical Hours

40 to 42 a week

evenings / weekends / bank holidays on split shifts

How To Become a Counter Service Assistant

You can get into this job through:

a college course
an apprenticeship
applying directly

College / University

You could take a course like a Level 1 or 2 Certificate in Food and Beverage Service or Hospitality and Catering.

2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course

2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

Apprenticeship

You could do an intermediate apprenticeship in customer service or one as a hospitality team member.

some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Routes into this Career

Routes into this Career are not listed for this job.

You could apply directly for jobs. Some employers may expect you to have experience in customer service, catering or hospitality work.

You could start with a weekend or temporary job to build up your skills.

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

patience and the ability to remain calm in stressful situations
customer service skills
the ability to work well with others
to be thorough and pay attention to detail
the ability to accept criticism and work well under pressure
to be flexible and open to change
knowledge of food production methods
knowledge of public safety and security
to be able to carry out basic tasks on a computer or hand-held device

Day To Day Tasks

Your daily duties may include:

giving advice about food content and menu choices
handling raw and cooked food safely
working quickly and accurately to maximise sales
keeping eating and serving areas clean and tidy
operating a till and vending machines
handling customer enquiries and complaints

Working Environment

You could work at a store or at a restaurant.

Your working environment may be hot and noisy.

You may need to wear a uniform.

Career Path & Progression

Career Path & Progression are not listed for this job.

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Further information

You can get more details about working in counter service from the Hospitality Guild.

Restrictions & Requirements

Restrictions & Requirements are not listed for this job.