Post Office Customer Service Assistant

Typical Salary

£15,000 To £20,000

Typical Hours

39 to 41 a week

weekends

How To Become a Post Office Customer Service Assistant

You can get into this job through:

a college course
an apprenticeship
applying directly

College / University

You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include:

Level 1 Certificate in Customer Service
Level 2 Diploma in Customer Service

2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course

2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

Apprenticeship

You may be able to get into this job through a customer services practitioner intermediate apprenticeship.

some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Routes into this Career

Routes into this Career are not listed for this job.

You’ll need a good standard of education with numeracy and literacy skills to apply for jobs.

The Post Office has a selection process that includes an online questionnaire to test your accuracy and number skills, followed by a telephone interview. If you pass these tests you'll then be invited to attend a face-to-face interview.

Privately-run post offices will have their own recruitment processes.

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

customer service skills
the ability to work well with others
patience and the ability to remain calm in stressful situations
to be thorough and pay attention to detail
sensitivity and understanding
the ability to use your initiative
excellent verbal communication skills
the ability to sell products and services
to be able to use a computer and the main software packages competently

Day To Day Tasks

Your day-to-day duties could include:

selling financial products and services to meet targets
selling stamps and dealing with letters and parcels
paying out pensions and benefits
accepting bill payments
dealing with vehicle registrations and car tax
checking passport and driving licence applications
selling travel insurance and foreign currency
making sure the books balance at the end of the day

Working Environment

You could work in an office.

Your working environment may be physically demanding.

Career Path & Progression

Career Path & Progression are not listed for this job.

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Career tips

Previous customer service experience in banks, offices or shops would be very helpful.

Further information

You can find out more about working as a counter assistant from the Post Office.

Restrictions & Requirements

Restrictions & Requirements are not listed for this job.