Car Rental Agent

Typical Salary

£14,000 To £25,000

Typical Hours

40 to 42 a week

evenings / weekends / bank holidays on shifts

How To Become a Car Rental Agent

You can get into this job through:

an apprenticeship
applying directly

College / University

Apprenticeship

You could start by doing a customer service practitioner intermediate apprenticeship.

some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Routes into this Career

Routes into this Career are not listed for this job.

You could apply directly to work as a car rental agent. Employers may ask for GCSEs at grades 9 to 4 (A* to C) in maths and English. Experience in customer service, office administration or sales work could give you an advantage.

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

the ability to work well with others
patience and the ability to remain calm in stressful situations
the ability to accept criticism and work well under pressure
to enjoy working with other people
to be thorough and pay attention to detail
customer service skills
excellent verbal communication skills
active listening skills
to be able to carry out basic tasks on a computer or hand-held device

Day To Day Tasks

Your day-to-day tasks may include:

dealing with customer enquiries about the availability and cost of vehicles
taking bookings and explaining the terms of rental or leasing agreements
completing paperwork with the customer and taking payments
showing customers to their vehicle and pointing out any bumps, scrapes or special features
checking mileage and inspecting for damage when vehicles are returned
providing ongoing service and sales support, if you deal with regular business leasing accounts

Working Environment

You could work in an office or at an airport.

You may need to wear a uniform.

Career Path & Progression

With experience, you could move into a supervisory or management post.

With experience in business leasing accounts, you could become an account manager, or move into fleet management.

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Career tips

Having the right personality and good communication skills can be more important than formal qualifications.

Further information

You can find out more about working as a car rental agent through Autocity.

Restrictions & Requirements

You'll need to:

have a full driving licence

Foreign language skills could be useful if you want to work at airports, ports or tourist destinations.