Patient Transport Service Controller

Typical Salary

£18,005 To £24,157

Typical Hours

40 to 42 a week

evenings / weekends / bank holidays on shifts

How To Become a Patient Transport Service Controller

You can get into this job through:

a college course
an apprenticeship
applying directly

College / University

Good computer skills and a typing qualification could be useful to get into this job, for example:

Level 2 Award in Touch Typing
Level 2 ECDL Award in IT User Skills

Apprenticeship

You could get into this job by doing an intermediate apprenticeship in customer service.

some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Routes into this Career

Routes into this Career are not listed for this job.

You could apply directly to work as a patient transport service controller.

Each employer sets their own entry requirements, though it may help your application if you have:

GCSEs grade 9 to 4 (A* to C) in English, maths and science
experience in a customer care role, like a call centre operator
a good knowledge of local geography
good keyboard and computer skills

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

knowledge of transport methods, costs and benefits
customer service skills
leadership skills
the ability to accept criticism and work well under pressure
the ability to work well with others
to be thorough and pay attention to detail
to be flexible and open to change
patience and the ability to remain calm in stressful situations
to be able to use a computer and the main software packages competently

Day To Day Tasks

As part of your day-to-day duties, you could:

deal with requests for transport from patients, relatives and healthcare professionals
take patients’ details and making sure they’re recorded accurately
make decisions on the best use of vehicles and drivers
book transport slots

Working Environment

You could work in an office.

Career Path & Progression

Career Path & Progression are not listed for this job.

Volunteering Opportunities

Paid or unpaid experience of working in healthcare would be useful. You could contact the voluntary services co-ordinator or manager at your local NHS trust for advice about opportunities.

Tips & Information

Career tips

Some understanding of medical terms and the ability to speak a community language could be useful.

Further information

You can find out more about working as a patient transport service controller from Health Careers and your local ambulance trust.

Restrictions & Requirements

You'll need to:

pass background checks