Airline Customer Service Agent

Typical Salary

£13,000 To £40,000

Typical Hours

36 to 38 a week

evenings / weekends / bank holidays on shifts

How To Become a Airline Customer Service Agent

You can get into this job through:

a college course
an apprenticeship
applying directly

College / University

You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant courses include a Level 2 or 3 Diploma in Customer Service.

2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

Apprenticeship

You can get into this job through a customer service practitioner or aviation ground operative intermediate apprenticeship.

some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Routes into this Career

Routes into this Career are not listed for this job.

When applying directly for jobs, most employers will expect you to have some GCSEs at grades 9 to 4 (A* to C) in subjects like English and maths, or equivalent qualifications.

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

customer service skills
to be thorough and pay attention to detail
the ability to work well with others
sensitivity and understanding
patience and the ability to remain calm in stressful situations
the ability to accept criticism and work well under pressure
excellent verbal communication skills
active listening skills
to be able to use a computer and the main software packages competently

Day To Day Tasks

In this role you could be:

dealing with passenger enquiries about flight departures and arrivals
checking in passengers and giving seat numbers
providing boarding passes and luggage labels
telling passengers about luggage restrictions
weighing baggage and collecting any excess weight charges
taking care of people with special needs, and unaccompanied children
calming and reassuring nervous passengers

Working Environment

You could work at an airport.

Your working environment may be crowded.

You may need to wear a uniform.

Career Path & Progression

Career Path & Progression are not listed for this job.

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Career tips

You may find it useful to have experience of working in a customer service role.

Further information

You can get more advice about jobs in the passenger transport and travel industries from Careers That Move.

Restrictions & Requirements

You'll need to:

pass security checks

You may find it useful if you can speak a second language for some jobs.

Some employers may prefer you to live near the airport or have your own transport. This is because shifts may be at times when public transport is limited.