Job Descriptions

Post Office customer service assistants help customers in post offices and at counters in shops.;

Customer service assistants deal with customers' queries, purchases and complaints.;

Banking customer service advisers provide a face-to-face service in banks and building societies.;

Counter service assistants greet, serve and take payment from customers buying food and drink.;

Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.;

Admin assistants give support to offices by organising meetings, typing documents and updating computer records.;

Assistant immigration officers check that people have the right to visit or stay in the UK.;

Civil Service administrative officers work in government departments, carrying out policies and running services for the public.;

Civil Service executive officers work in government departments that develop policies and provide services to the public.;

Diplomatic Service officers help to promote and protect British interests, businesses and citizens overseas.;

Financial services customer advisers work in contact centres for banks, insurance, investment and credit companies.;

Health service managers run local healthcare services like hospitals, GP practices and community health services.;

Human resources (HR) assistants provide admin support to the HR team in a company or organisation.;

Local government administrative assistants provide clerical support in council departments and give information to the public.;

Personal assistants carry out support tasks for individuals and managers including administration, diary management and event planning.;

Quality control assistants check that control systems and products meet recognised standards.;

Reprographic assistants use photocopiers and printers to make documents, brochures, leaflets and pictures.;

Security Service personnel protect the UK against threats to national security.;

Town planning assistants process applications, give advice about regulations and carry out design work and office administration.;

Pet shop assistants serve customers and look after animals in pet shops.;