Job Descriptions

Customer services managers develop service standards, deal with customer enquiries and manage customer service teams.;

Financial services customer advisers work in contact centres for banks, insurance, investment and credit companies.;

Social services managers plan and co-ordinate the health, welfare and social care support provided by local authorities and charities.;

Conference and exhibition managers plan and run events like trade shows, conferences and exhibitions.;

GP practice managers run the business side of doctors' surgeries and health centres.;

Health service managers run local healthcare services like hospitals, GP practices and community health services.;

Human resources (HR) managers develop, deliver and manage HR policies and plans.;

Office managers oversee the day-to-day running of an office or department.;

Post Office customer service assistants help customers in post offices and at counters in shops.;

Purchasing managers buy equipment, goods and services for their company.;

School business managers are responsible for both the day-to-day and strategic running of a school. ;

Bank managers oversee the day-to-day operations of their branch, supervise staff and work to attract new customers.;

Banking customer service advisers provide a face-to-face service in banks and building societies.;

Business development managers find new customers, and persuade existing ones to buy extra services.;

Business project managers plan and organise people, tasks and resources to complete a project on time and within budget.;

Credit managers control the amount of finance offered by their company and manage the debts owed to it.;

Insurance account managers develop business accounts and increase sales of their company's insurance products.;

Marketing managers plan how to promote products, services or brands and oversee all marketing activity.;

Payroll managers manage the payroll department within an organisation.;

Digital delivery managers are responsible for the performance of a team and the digital products and services they produce.;