It Support Technician

Typical Salary

£16,000 To £35,000

Typical Hours

35 to 40 a week

evenings / weekends on shifts

How To Become a It Support Technician

You can get into this job through:

a college course
an apprenticeship
working towards this role

College / University

You could take a college course in computing or IT support, like a:

Level 2 Certificate in ICT Systems Support
Level 3 Diploma in ICT Professional Competence

2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

Apprenticeship

The following apprenticeships may be relevant to this role:

Level 3 Infrastructure technician
Level 3 IT solutions technician

5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

Routes into this Career

You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job.

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

the ability to work well with others
knowledge of computer operating systems, hardware and software
analytical thinking skills
knowledge of engineering science and technology
to be thorough and pay attention to detail
customer service skills
excellent verbal communication skills
to be flexible and open to change
to be able to use a computer and the main software packages confidently

Day To Day Tasks

You could:

take details from customers about their IT problems
find and fix faults
track work in progress and record issues and solutions
update online knowledge banks
service equipment like printers, projectors and IT networks
set up new equipment and upgrade existing systems
train people on new systems, face-to-face and online

Working Environment

You could work in an office, at a client's business or in a contact centre.

Career Path & Progression

With experience, you could move into a supervisory or management role. You could also apply for roles in training or technical sales.

With training, you could move into:

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Career tips

You may also find it useful to get an industry standard certification like:

Further information

You can find out more about working in IT support from Tech Future Careers and The Chartered Institute for IT.

Restrictions & Requirements

Restrictions & Requirements are not listed for this job.