Resort Representative

Typical Salary

£5,500 To £9,500

Typical Hours

28 to 30 a week

evenings / weekends / bank holidays on shifts

How To Become a Resort Representative

You can get into this job through:

a university course
a college course
applying directly

College / University

You could do a foundation degree, higher national diploma or degree in a subject like travel and tourism, although this isn't essential for this role.

1 or 2 A levels, or equivalent, for a foundation degree or higher national diploma

2 to 3 A levels, or equivalent, for a degree

You can do a college course like a Level 2 Diploma in Travel and Tourism, which you may find useful when looking for work.

2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

Apprenticeship

Apprenticeship are not listed for this job.

Routes into this Career

Routes into this Career are not listed for this job.

To apply directly for resort representative jobs, you'll usually need:

to be 18 years old
experience of working with the public
four GCSEs at grades 9 to 4 (A* to C) including English and maths

To work as a children's representative you would usually be expected to have a qualification in childcare, like a Level 2 Certificate for Children and Young People’s Workforce.

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

the ability to sell products and services
customer service skills
to be thorough and pay attention to detail
the ability to accept criticism and work well under pressure
persistence and determination
to enjoy working with other people
to be flexible and open to change
administration skills
to be able to carry out basic tasks on a computer or hand-held device

Day To Day Tasks

Your day-to-day duties may include:

meeting groups of holiday-makers when they arrive at the airport
taking holiday-makers by coach to their accommodation
holding welcome meetings
dealing with enquiries and emergencies
keeping an information board up-to-date at each hotel
arranging, and sometimes accompanying, excursions and sightseeing trips
arranging car or equipment hire
being on hand to give advice and deal with emergencies

Working Environment

You could work in a hotel or in holiday accomodation.

You may need to wear a uniform.

Career Path & Progression

Career Path & Progression are not listed for this job.

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Career tips

You may need specialist knowledge or skills for some holiday jobs, for example, as a winter sports representative you may need to be able to ski at an advanced level.

It can also help if you have a good working knowledge of one or more foreign languages.

Further information

You can get more details on working in the travel industry from Careers That Move.

Restrictions & Requirements

Restrictions & Requirements are not listed for this job.