Train Station Worker

Typical Salary

£17,500 To £27,000

Typical Hours

43 to 45 a week

evenings / weekends / bank holidays on shifts

How To Become a Train Station Worker

You can get into this job through:

a college course
an apprenticeship
applying directly

College / University

You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work.

2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

Apprenticeship

You may be able to get into this career by completing a passenger transport onboard station team member intermediate apprenticeship with a train operating company.

some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Routes into this Career

Routes into this Career are not listed for this job.

You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).

Experience of working with the public in a retail or customer service environment could give you an advantage when applying for jobs.

If your application is successful, you'll be invited to an assessment day, where you'll:

be tested on your maths, communication and customer service skills
have an interview

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

patience and the ability to remain calm in stressful situations
the ability to accept criticism and work well under pressure
sensitivity and understanding
the ability to work well with others
to be thorough and pay attention to detail
excellent verbal communication skills
a desire to help people
knowledge of transport methods, costs and benefits
to be able to carry out basic tasks on a computer or hand-held device

Day To Day Tasks

Your day-to-day duties could include:

selling and checking tickets
making sure that passengers get on and off the train safely
helping to load and unload luggage
signalling the guard or driver to depart
updating message displays showing passenger information
making passenger announcements
operating CCTV cameras
giving out information on services, routes, train times and delays

Working Environment

You could work at a ticket office or on a station platform.

Your working environment may be outdoors some of the time and crowded.

You may need to wear a uniform.

Career Path & Progression

Career Path & Progression are not listed for this job.

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Career tips

It will help if you have a good knowledge of UK geography and the rail network.

Further information

You can find out more about becoming a train station worker from Careers That Move.

You'll find train operating companies through the Rail Delivery Group.

Restrictions & Requirements

You'll need to:

pass a medical check
be screened for drugs and alcohol