Airport Information Assistant

Typical Salary

£13,000 To £30,000

Typical Hours

36 to 38 a week

evenings / weekends / bank holidays on a rota

How To Become a Airport Information Assistant

You can get into this job through:

an apprenticeship
working towards this role
applying directly

College / University

Apprenticeship

You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services.

some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Routes into this Career

You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.

You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.

Other Routes

Other Routes are not listed for this job.

Skills And Knowledge

You'll need:

patience and the ability to remain calm in stressful situations
customer service skills
the ability to work well with others
the ability to accept criticism and work well under pressure
to be flexible and open to change
sensitivity and understanding
excellent verbal communication skills
knowledge of English language
to be able to carry out basic tasks on a computer or hand-held device

Day To Day Tasks

You day-to-day duties may include:

giving out flight information
directing passengers around the airport
answering telephone enquiries
making announcements on the public address system
handling complaints
updating and monitoring flight information systems

In smaller airports your duties may also include:

exchanging currency
booking hotels and car hire
dealing with lost property

Working Environment

You could work at an airport.

Your working environment may be crowded.

Career Path & Progression

After gaining experience you could go on to be a supervisor, manager or flight dispatcher.

Volunteering Opportunities

Volunteering Opportunities are not listed for this job.

Tips & Information

Career tips

Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful.

Further information

You can find more details about working in the travel industry through Careers That Move.

Restrictions & Requirements

You'll usually need to be over 18 to meet shiftwork regulations.

You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.